ji3 Privacy Policy – How We Collect, Use, and Protect Your Personal Data
At ji3, your privacy is a priority. This Privacy Policy explains what personal information we collect, how we use it, who we may share it with, and how we keep it secure. Please read this document carefully before creating an account or using our platform.
At a Glance
- Data encrypted in transit & at rest
- No sale of personal data to third parties
- Philippines-focused data handling
- Users may request data access or deletion
- Minors under 18 are not permitted
1. Information We Collect
When you register and use the ji3 platform, we collect several categories of personal information in order to provide you with a secure and fully functional gaming experience tailored to the Philippines market. The first category is account information, which includes your full name, date of birth, email address, username, and any other details you provide during the registration process or when updating your profile. We collect this information to verify your identity, confirm that you meet the minimum age requirement of 18 years, and maintain the integrity of your account throughout your time on the platform.
The second category is device and browser data, which is automatically collected when you access ji3 through any device, whether mobile or desktop. This includes your IP address, browser type and version, operating system, screen resolution, referring URL, and session timestamps. This technical data helps us detect unusual activity, protect your account from unauthorised access, and optimise the platform's performance across different devices and network conditions commonly used in the Philippines.
The third category covers payment and transaction records, including deposit amounts, withdrawal requests, transaction timestamps, and the payment method types used, all denominated in Philippine Peso (PHP). We do not store full card numbers or mobile wallet PINs directly — these are handled by our third-party payment processors — but we retain transaction reference records as required by financial compliance obligations. We also collect usage data such as game history, session duration, bet activity, and platform navigation patterns, which we use to improve our services and to support responsible gaming monitoring.
2. How We Use Your Information
ji3 uses the personal information we collect strictly for purposes that are necessary to operate the platform, comply with applicable laws, and deliver a safe and enjoyable experience for all registered users in the Philippines. The primary purpose is account management: we use your registration details to create and maintain your account, verify your identity, process your deposits and withdrawals in Philippine Peso, and communicate important account-related information such as transaction confirmations and security alerts.
We also use your information for platform security and fraud prevention. Your device data, IP address, and session logs allow us to identify suspicious behaviour, detect multiple account registrations, and respond quickly to potential security threats. In cases where unusual activity is detected, our security team may review relevant account data to determine whether further action — such as temporarily suspending a session — is warranted to protect both you and the platform.
Additionally, your usage data and game history help us improve the ji3 platform by identifying popular features, resolving technical issues, and tailoring the interface for mobile users. We may also use your contact information to send you service-related communications, including updates about changes to these policies, system maintenance notices, or responses to your support enquiries. We do not use your personal data for unsolicited third-party marketing, and we do not sell your data to any external parties for commercial purposes.
3. Cookies and Tracking Technologies
ji3 uses cookies and similar tracking technologies to ensure the platform functions correctly and to improve your overall experience as a user. Cookies are small text files stored on your device when you visit the platform, and they allow us to remember your session preferences, keep you logged in securely, and understand how different sections of the platform are being used. Without certain essential cookies, core features such as account login and session management would not work properly.
We use three broad types of cookies. Essential cookies are strictly necessary for the operation of the platform and cannot be disabled without affecting core functionality. Analytical cookies help us understand aggregate usage patterns — such as which game categories are most visited and how users navigate the platform — using anonymised data that does not identify you individually. Functional cookies remember your preferences, such as language settings or display options, so that you do not need to re-enter them each visit.
We do not use cookies to serve third-party advertising on ji3, and we do not allow external advertising networks to place tracking cookies on our platform. You may manage or disable non-essential cookies through your browser settings at any time; however, please be aware that disabling essential cookies may limit your ability to access certain features of the platform. By continuing to use ji3 after reviewing this policy, you acknowledge your acceptance of our use of cookies as described here. For more detailed questions about cookies, please visit our FAQ page.
4. Data Storage and Security
ji3 takes the security of your personal data seriously and implements a range of technical and organisational measures designed to protect your information from unauthorised access, accidental loss, alteration, or disclosure. All data transmitted between your device and the ji3 platform is encrypted using industry-standard TLS (Transport Layer Security) protocols, ensuring that your login credentials, payment details, and personal information are protected in transit at all times.
Data stored on our servers is protected by access controls that limit availability to authorised personnel only, on a strict need-to-know basis. Our infrastructure is hosted in secured data centres with physical and electronic safeguards, and we conduct regular security reviews to identify and address potential vulnerabilities. Passwords are stored in hashed form and are never accessible in plain text, even to our internal team.
We retain your personal data only for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable Philippine law and financial regulations. Transaction and account records may be retained for a minimum period as mandated by anti-money laundering and financial compliance obligations. When personal data is no longer required and no legal retention obligation applies, we delete or anonymise it in a secure manner. Despite the measures we take, no digital platform can guarantee absolute security, and we encourage all users to maintain strong, unique passwords and to contact [email protected] immediately if they suspect any unauthorised access to their account.
5. Sharing Data with Third Parties
ji3 does not sell, rent, or trade your personal information to third parties for their own marketing or commercial purposes. We believe that your data belongs to you, and we are committed to being transparent about the limited circumstances in which we may share information with external parties in the course of operating our platform and complying with the law.
We work with a small number of trusted third-party service providers who assist us in delivering core platform functions. These include payment processors who handle your Philippine Peso deposits and withdrawals, identity verification services that help us confirm your age and identity during account registration, and technology infrastructure providers who host platform data in secure server environments. All third-party providers we engage are contractually required to handle your data in accordance with applicable privacy and data protection standards and are permitted to use your information only for the specific purpose for which it was shared.
We may also disclose your personal information when we are legally obligated to do so — for example, in response to a valid court order, law enforcement request, or regulatory inquiry from a competent authority in the Philippines. In such cases, we will disclose only the minimum amount of information required to comply with the legal obligation. If ji3 undergoes a business restructuring, acquisition, or merger, your personal data may form part of the transferred assets, and you will be notified of any material change in data handling that results from such an event.
6. Your Rights: Access, Correction, and Deletion
As a registered user of ji3, you have specific rights in relation to the personal data we hold about you. These rights are an important part of our commitment to transparency and user trust, and we want to make sure you know how to exercise them. You have the right to request access to the personal information we hold in your account, so that you can review what data we have collected and confirm that it is accurate and up to date.
If any of your personal information is incorrect, outdated, or incomplete, you have the right to request a correction. You can update many of your account details directly through the platform's account settings page. For changes that cannot be made self-service — such as corrections to your registered name or date of birth — please contact our support team at [email protected] with the relevant documentation and we will process the update promptly.
You also have the right to request the deletion of your personal data, subject to any legal retention obligations that may require us to keep certain records for a defined period. If you wish to close your account and request deletion of your data, please contact [email protected] clearly stating your request. We will confirm receipt of your request and complete the process within a reasonable timeframe, notifying you once the deletion has been carried out. Please note that if a legal hold or outstanding compliance requirement applies to your account — for example, an unresolved transaction dispute — we may need to retain certain data until that matter is resolved before completing the deletion.
7. Minor Protection and Age Verification
ji3 is strictly an adult platform and is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from minors, and our registration process includes mandatory age verification steps designed to prevent underage access. By creating an account, users represent and confirm that they are at least 18 years old, and they accept full responsibility for the accuracy of that representation.
If we discover or have reasonable grounds to believe that an account has been created by, or is being used by, a person under the age of 18, we will immediately suspend that account, delete any associated personal data as permissible under applicable law, and void any balances or activity associated with it. Parents and guardians who become aware that a minor in their care has registered on ji3 are strongly encouraged to contact our support team at [email protected] so that we can take immediate action.
We also recommend that households with minors make use of parental control software and device-level access restrictions to prevent underage users from accessing online gaming platforms. ji3 supports responsible gaming measures, including self-exclusion tools and account controls, which are described in detail on our Responsible Gaming page. Protecting young people from the potential harms of gambling is a responsibility we take seriously, and we cooperate fully with any regulatory or parental request to remove a minor's data from our systems.
8. Policy Updates and How to Contact Us
ji3 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable Philippine law, platform features, or the services provided by our third-party partners. When material changes are made to this policy, the updated version will be published on this page with a revised effective date clearly displayed at the top. Where practicable, we will also notify registered users of significant changes through platform-level communications such as in-account notifications.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information. Your continued use of the ji3 platform after any update to this policy constitutes your acceptance of the revised terms. If you do not agree with a change, you have the right to close your account and request deletion of your personal data by contacting our support team.
If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact the ji3 support team directly by email at [email protected]. Our team is available 24 hours a day, 7 days a week, and is committed to responding to all privacy-related enquiries promptly and professionally. You may also find answers to common questions about data handling on our FAQ page. We value your trust and are dedicated to maintaining the highest standards of data privacy for all users in the Philippines.
Questions About Your Data?
Our support team is ready to help with any privacy enquiry. You can also explore the FAQ for quick answers, or visit our Responsible Gaming page to learn how we keep your experience safe and in your control.